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BUSINESS-ORIENTED IT
MANAGED SERVICES
The whole is
greater than the sum of the parts.
SYMBITS has
created its own unique, exclusive Managed Service
Platform and Network Operations Center that combines
cutting-edge applications with dedicated, professional
technical service, 24/7/365 – to watch over each of your
network “parts” (server, workstation, PDA and BlackBerry) –
to achieve a better, more efficient “whole” – your computer
network system. And every action is taken with a view to
a business impact on our client’s business goals.
Managed
Services
- Help
Desk
- 24/7/365
unlimited remote support
-
Automated ticket request
- Critical
emergencies
-
Troubleshoot
-
Escaladed issues
- On-site
maintenance support
Monitoring
- 24/7/365
Network Operations Center
- 24/7/365
network, servers & workstations
- System
event alerts
-
Filtering out non-critical
-
Multi-platform backup
- MS
Exchange
- MS SQL
- MS web
services
- Active
directory
- Routers
& firewalls
- ATM
controls
- Red Hat
devices
- SNMP
devices
- SMART
Threshold
- Disk
utilization & efficiency
- Network
security analysis
Preventative Maintenance
-
Anti-Virus updating & licensing
-
Anti-Spyware services
- Temp
file deletion
- Internet
cache deletion
- MS patch
& deployment
Applications
- Software
intermediary support
- Hardware
vendor intermediary support
Reporting
- Monthly
Executive Summary
- Service
requests analysis
-
Inventory monitored devices
Strategic
Partnering
- Disaster
recovery
- Business
continuity planning
-
Benchmark Network Assessment
-
Hardware/software replacement
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