SITUATION

ITMS Group, Inc., a provider of scientific and knowledge content for Latin America, needed a technology partner that could provide support for their IT infrastructure, which included physical and virtual servers, users in the U.S. and throughout Latin America. ITMS wanted a partner that could not only provide monitoring, maintenance, management and help desk support, but also offer recommendations for technology solutions to streamline and enhance operations.

 

 

RESOLUTION

In addition to creating a customized maintenance, monitoring and management solution for ITMS Group, SYMBITS also partitioned the physical server so that two separate companies under the ITMS umbrella could run on the same server. With users both in U.S. and in countries such as Mexico, Brazil,  Peru and Chile, the ability to have remote support and monitoring, plus cloud back-up was especially important. The monitoring agent includes anti-virus and anti-spyware software, and checks for Microsoft updates, patch management, optimum performance and resource utilization.

 

SERVICES PROVIDED:

• Monitoring agent for U.S. and international users, plus physical and virtual servers
• Cloud back-up
• Full remote support and on-site support as needed
• Technology solutions including firewalls and server partitioning

“We’re now in our third year working with SYMBITS as our technology partner, and what’s most important is that I can trust them completely—I know their recommendations are sound, their team is knowledgeable, and if it’s a critical issue that they’ll respond quickly.”  – Gabriel Suarez, Director, Project Management.