MW-Connect Case Study
SITUATION
MW-Connect is a T-Mobile premium retailer with stores in Central and North Florida. This fast-track company, which opened its first nine stores in just over three months, is now up to eleven, and on pace to expand by one to two additional stores each month. MW-Connect needed a IT partner with retail-specific knowledge plus the strength and flexibility to scale at the speed with which the company was growing.
RESOLUTION
SYMBITS began its partnership with the launch of MW-Connect’s 10th and 11th stores. The new store set-up included software and hardware pre-configuration store network set-up, and all hardware installation, including Wi-FI access points, POS units, printers, scanners and peripherals. Then to ensure IT system consistency across all its stores, SYMBITS retrofitted the original nine stores. SYMBITS installed a remote monitoring agent in all stores to manage all software and security updates, and troubleshoot and resolve issues quickly. SYMBITS also ensures that all stores achieve PCI DSS compliance—monitoring and managing the regulatory technology that protects credit card data, personal information, and customer identities.
SERVICES PROVIDED:
- New store set-up and managing IT needs fo existing stores
- Monitoring, maintenance and monitoring agent for 11 stores and growing
- PCI DSS compliance monitoring and maintenance
“If it has a switch, SYMBITS is responsible for it. From scanners to monitors to printers, that’s all in their sandbox. At the pace at which we’re growing, we needed an IT partner with deep experience in the retail wireless arena. I knew they had built out nearly 100 other T-Mobile wireless stores, so I trust their expertise. It’s been a great partnership so far, and I’ve been really pleased with their ability to configure and manage all our IT systems.” — Jose Arcay, Owner/President, MW-Connect
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