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Symbits Impact Makers Case Study

SITUATION

SYMBITS was asked to create a maintenance, monitoring and management solution for Impact Makers, a management and technology consulting company based in Richmond, Virginia. The company provides services in Management and IT Consulting, Program and Project Management, Digital Services, Governance, Risk and Compliance, and Healthcare Solutions. The company’s in-house IT specialist provides help desk support to the company’s 125 users but as Impact Makers continues to experience next-level growth, it needed ancillary support in addition to monitoring services.

RESOLUTION

SYMBITS created a customized maintenance, monitoring and management solution for Impact Makers that included a monitoring agent for all its computers (125 users) and four servers, plus full remote support for the servers. The monitoring agent includes anti-virus and anti-spyware software, and checks for Microsoft updates, patch management, optimum performance and resource utilization.  In addition, SYMBITS provides after-hours support to users, enabling the IT specialist to not be on-call round the clock.

SERVICES PROVIDED:

  • Monitoring agent for 125 users and 4 servers
  • Full remote support for the servers
  • After-hours support to users, based on a pre-paid block of hours.

“Being able to hand over help desk issues after hours has been a terrific help. SYMBITS has also been a great resource when I need input on any tech issue. We’ve worked with them for over a year, and they are always professional and responsive.”  – Michael Cannon, IT Specialist, Impact Makers

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