Impact Makers Case Study
SITUATION
SYMBITS was asked to create a maintenance, monitoring and management solution for Impact Makers, a management and technology consulting company based in Richmond, Virginia. The company provides services in Management and IT Consulting, Program and Project Management, Digital Services, Governance, Risk and Compliance, and Healthcare Solutions. The company’s in-house IT specialist provides help desk support to the company’s 125 users but as Impact Makers continues to experience next-level growth, it needed ancillary support in addition to monitoring services.
RESOLUTION
SYMBITS created a customized maintenance, monitoring and management solution for Impact Makers that included a monitoring agent for all its computers (125 users) and four servers, plus full remote support for the servers. The monitoring agent includes anti-virus and anti-spyware software, and checks for Microsoft updates, patch management, optimum performance and resource utilization. In addition, SYMBITS provides after-hours support to users, enabling the IT specialist to not be on-call round the clock.
SERVICES PROVIDED:
- Monitoring agent for 125 users and 4 servers
- Full remote support for the servers
- After-hours support to users, based on a pre-paid block of hours.
“Being able to hand over help desk issues after hours has been a terrific help. SYMBITS has also been a great resource when I need input on any tech issue. We’ve worked with them for over a year, and they are always professional and responsive.” – Michael Cannon, IT Specialist, Impact Makers
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Your article helped me a lot, is there any more related content? Thanks!
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Your article helped me a lot, is there any more related content? Thanks!
Thank you very much for sharing, I learned a lot from your article. Very cool. Thanks.
Thank you very much for sharing, I learned a lot from your article. Very cool. Thanks.
Thank you very much for sharing, I learned a lot from your article. Very cool. Thanks.
Your article helped me a lot, is there any more related content? Thanks!
Thank you for your sharing. I am worried that I lack creative ideas. It is your article that makes me full of hope. Thank you. But, I have a question, can you help me?
Thank you for your sharing. I am worried that I lack creative ideas. It is your article that makes me full of hope. Thank you. But, I have a question, can you help me?
Your article helped me a lot, is there any more related content? Thanks!
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Your article helped me a lot, is there any more related content? Thanks!
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
Your article helped me a lot, is there any more related content? Thanks!
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Your article helped me a lot, is there any more related content? Thanks!
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.